have a story about Sympatico, whom I will most likely be phoning tomorrow to make an official complaint.
Back story. We had Rogers internet (now we have local service which runs much better YAY) In the duplex we live in everyone has a computer except for my mother in law. Wayne had discussed cancelling Rogers and going to local internet. We didn't want to go with Bell because it was undergoing the same changes that Wayne didn't like in Rogers.
SO... One day Rose (my MIL) got a call from Bell Sympatico asking if she wanted high speed internet. She told them no and that she was happy with their current provider etc etc. So finally the call ended. About 4 days later we got a Sympatico modem in the mail. So I called Bell. I told them what had transpired in the previous phone call and told them that my MIL does not have a computer. Bell appologized and said they would send return address labels and it would be of no charge to us. I confirmed that they were cancelling the account and they said yes. We waited about 4 bus. days and finally got the stickers, put them on the next day and went to the post office to send it. We found out from the post office that apparently this has been happening with Bell A LOT!!! That afternoon we found out Rose got a call saying that the account was activated (a message left on her answering machine) %*^^%!!!!
The next day I phoned Bell, I was still rather polite but pissed. I told them what had happened and that I was assured that the account had been cancelled. They appologized AGAIN and they gave me a confirmation number and cancelled the account. At the end I asked 'so we won't be billed for anything??' and they told me no. So I still have the authorization code for the cancellation.
Rose got her phone bill late this month it was $289 dollars. She phoned Bell and found out there was a $100 cancellation fee for sympatico and a $40 Misc fee $%&$^!!!!! Rose phoned them and asked what the heck was going on and they told her they were really sorry. She had already paid $100 on her bill and she only really owed $109 in total. So they said that she could pay the whole bill and they could credit her account next month. She told them that there was NO WAY she was paying for a bill that she didn't owe for and that they could take that amount off her bill because she wasn't paying it.
Now to make matters even worse. A friend of mine works for bell and she said that what seems to be happening is the call person is saying it was a yes because they get a bonus for all yes's. So it's basically fraud. So I am phoning tomorrow and I am going to write a formal complaint because I am tired of this.
*sigh*