Just lost Odin en-route to the vet - the true story is worse

[rhapsody]

*Sigh* I ended up emailing my rescue to ask whether I was in the right to be upset by the receptionist's treatment - California tends to "march to the beat of a different drummer" when it comes to national standards and laws.

Well, turns out there's an absolute b*tch that mans the front desk, and I had the luck of talking to her. As far as the clinic goes, nothing gets past her without her say so. If I had just ignored her and showed up with Odin, it would have been very very ugly. If its any consolation, many of the reviews on Yelp and Google give the clinic stars down just because of that receptionist.

As for the vet, she's actually not part of the practice - she basically just rents space there. And because of that, she has no say over what happens in the front. Since I don't have a way to contact her without going through that receptionist, the rescue will let her know what happened on my behalf. But again, it won't have any repercussions on that receptionist's actions.

And as it turns out, its not uncommon around here for clinics to turn away animals in distress - many of them have been "privatized" so they pretty much do as they please. Its happened to my rescue folks more times than they can count, and not just with rats either. Even rabbits and cats have been turned away.

 

[Aida]

*Sigh* I ended up emailing my rescue to ask whether I was in the right to be upset by the receptionist's treatment - California tends to "march to the beat of a different drummer" when it comes to national standards and laws.

Well, turns out there's an absolute b*tch that mans the front desk, and I had the luck of talking to her. As far as the clinic goes, nothing gets past her without her say so. If I had just ignored her and showed up with Odin, it would have been very very ugly. If its any consolation, many of the reviews on Yelp and Google give the clinic stars down just because of that receptionist.

As for the vet, she's actually not part of the practice - she basically just rents space there. And because of that, she has no say over what happens in the front. Since I don't have a way to contact her without going through that receptionist, the rescue will let her know what happened on my behalf. But again, it won't have any repercussions on that receptionist's actions.

And as it turns out, its not uncommon around here for clinics to turn away animals in distress - many of them have been "privatized" so they pretty much do as they please. Its happened to my rescue folks more times than they can count, and not just with rats either. Even rabbits and cats have been turned away.

Well, it's a suggestion on moral and ethics, not a law. So sadly they can...


I'd call that receptionist and tell her what happened, and how you feel about it. Or first ask to speak to her boss, and tell the boss. Also mention that people are writing bad reviews because of that employee, and that you're doing the same yourself.

 

[ChrisK]

*Sigh* I ended up emailing my rescue to ask whether I was in the right to be upset by the receptionist's treatment - California tends to "march to the beat of a different drummer" when it comes to national standards and laws.
...

And as it turns out, its not uncommon around here for clinics to turn away animals in distress - many of them have been "privatized" so they pretty much do as they please. Its happened to my rescue folks more times than they can count, and not just with rats either. Even rabbits and cats have been turned away.

I'm so sorry, Rhapsody.